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Knowledge Work

3/15/2019

 
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A "knowledge worker" is one who thinks for a living and includes such professions as doctors, lawyers, accountants, engineers, designers, and, yes, even lowly innovation consultants.

How do you know you're working on a knowledge work project? Well, they may have the following characteristics in common:
  • The work is "invisible", or intangible
  • There are lots of changes, including to the working environment
  • Unstructured
  • Lots of questions and assumptions, especially at the beginning of the project
  • The project is value-driven and autonomy-driven
  • Involves learning and/or teaching
  • Knowledge workers are considered an asset, not a cost
  • Something new is created (i.e. innovated!)

Knowledge projects are excellent candidates for an agile or adaptive approach to project management, due to their uncertainty. You can expect a high degree of change, complexity and risk with knowledge work projects. 

Consider using an agile approach on knowledge work projects, such as scrum or kanban.

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